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Debt Collection By Telephone - DVD


You can't beat the personal touch, and this programme shows how to use it to conquer the modern business bogy of bad cash flow.

Where letters and threats just antagonise, the planned and controlled telephone call can make it very difficult for the debtor to delay payment.

With humour, shrewd insight and realistic demonstrations,

This DVD explains:

Key Learning Points:

Related Topics:

Debt collection; Telephone Skills; Questioning Techniques; Financial Management

This programme consists of two videos:


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