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Satisfying Customer Needs - Customer Care - DVD


If staff can empathise effectively with a customer, they are more likely to get a clear insight into their needs.

This DVD stars Tracy Brabin.

By learning to look from the customer’s perspective rather than our own, we define the customer’s needs rather than assuming them.  

Customers can be impatient and indecisive or ready to apportion blame for incorrect assumptions. How will your team deal with them?

Employees who can build a rapport with customers can increase buying confidence, building the long-term relationship.

This DVD shows the importance of listening carefully, and recognising what the customer needs to hear in return.

Who could benefit?

Key learning areas

Running Time

7 minutes


Video and CDROM Prices
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