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Supervisory Skills

Course Overview

Making the move into the supervisor's job can be demanding. It needs new skills, so that you can get results through other people.

These essential skills for new supervisors do not come naturally. This course helps you start to learn them. After two (or three) days you will have the confidence to put them into practice and begin the process of effective, professional supervisory control.

This intensive course is highly participative and provides delegates with guidance on how they can build and develop key skills needed when they move into a supervisory role. The course is designed to be as practical as possible. The programme format includes individual and group discussions, simulation exercises and input from the course leader.

This course has been designed for both the first time and experienced supervisor. It can be presented at different levels according to the skills of the delegates.

Who Should Attend:

Anyone who his new to, or will soon be in, a supervisory or management role. The course will also benefit anyone who now could benefit from a consolidation course.

Course Content

Supervisory Skills – What are They?

Managing Resources

Making Professional, Persuasive Presentations

Standards of Performance

Active Listening & Questioning Skills

Project Management Skills

Influencing and Negotiation Skills

Planning and Decision Making

The Meeting Process

Course Review and Wrap Up

A series of individual and group activities to consolidate the key skills introduced during the course, with individual action plans

Course Duration

Two (or better Three) days


Certificate of Attendance



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Birmingham: 0121 374 0078
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Manchester: 0161 660 7660
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Glasgow: 0141 530 7710

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