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Customer Care for Supervisors

Introduction

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. Supervisors and first line Managers have a crucial role to play in making sure the best customer care practices are implemented. Practices which will protect company image and enhance customer loyalty and satisfaction.

Aims and Objectives

This development workshop will provide delegates with a clear understanding of the importance of customer care and the skills required to implement best practice.

The Course Covers

Who Should Attend

Supervisors and Managers who wish to improve their own 'Customer Care' skills and those of their staff.

Course Duration

Two days

Certification

Certificate of Attendance

orders

VISA MC


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