search engine by free find

Who Killed the Sale? - Customer Care - DVD


How Everybody in the Organisation Can Affect Customer Relationships

Who Killed the Sale? is one of the all time best selling training videos. and has now been re-made to reflect business needs in the new millennium.

The DVD version contains the original "Classic" version as well as the updated version, and its summary.

Completely contemporary and totally engaging, this DVD will challenge, demonstrate and involve all those who watch it encouraging them to take a personal responsibility for customer satisfaction.

Retaining the key messages captured in the original film, this updated version is an engaging drama centred on a manufacturing company, which is trying to sell its products to a potential customer against a background of small but cumulative inefficiencies.  These inefficiencies, which involve employees from a number of areas, are extremely varied and seem unconnected but all combine to destroy customer confidence.

Situations and settings show commercial life as it is today, with tension building throughout the plot as the viewer is taken between scenes to actions and reactions from both sides of the deal.

Learning Areas

Running Times

Main video 23 minutes.
Summary video: 7 minutes.
Classic version: 20 minutes.

Presenters notes and handouts included!

This DVD now has English and Italian subtitles.
We want to add more different language subtitles.
We will add extra language subtitles for free if you translate into your own language from the English or Italian text.
Please email for details.


Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available



London: 020 8819 9561
Birmingham: 0121 374 0078
Bristol: 01172 230 014
Watford: 01923 51 00 20
Manchester: 0161 660 7660
Norwich: 01603 857 877
Glasgow: 0141 530 7710

© Training World Ltd

All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres

Online Course

Training World Ltd is a ROSPA Member


Our Credit Control uses IDENTECO