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Power To The Customer - Customer Care - DVD

Introduction

Does Your Customer Service Training Put Your Customers Where They Belong?

If there’s a query or problem, today’s customers want action. Empowering your front-line staff to respond is not just key to excellent customer service – it’s the way to retain and build business.

A quiet customer is not necessrily a satisfied customer. Many people never complain – they simply don’t come back. Power to the Customer shows you how to empower your staff and give them the information and confidence they need to act professionally and appropriately in any situation. It reveals how nothing sabotages customer service like poor teamwork, and demonstrates how to put together a programme that continually improves on your customer service.

Power to the Customer is divided into three modules designed to help you establish customer service through empowerment;

The Empowerment Process, Working as a Team and Continuous Improvement.

All on One DVD

Customers should have the power to be in control and get what they want. And that can only happen if your staff have the power to give it to them. Power To The Customer realises the potential of your people.

The DVD is split into three modules:

Together, the three modules dramatically show how service training can make a difference to the customer experience.

Who could benefit?

Key learning areas

Running times:

Video 1: 16 minutes
Video 2: 14 minutes
Video 3: 13 minutes

Cost

Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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Glasgow: 0141 530 7710

All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres

Online Course


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