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People Skills - Making The Difference

Course Overview

This one-day course is really about the basic courtesies of living and working with other human beings (the things that became lost in the greedy 80's and have since been obscured by the shallow fashions of the 90's). It is about the behaviour, which has been 'downsized' and 'out-placed' rather as those words are used to disguise the twin brutalities of overwork and redundancy.

During the course delegates will learn to deal with other people effectively and be aware of their own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems. This course provides some powerful ideas for preventing people problems, resolving conflict and building harmonious workplaces and homes.

Who Should Attend:

Anyone within an organization, who deals with 'people', such as human resources, secretarial, sales, marketing, supervisory and managerial staff.

Course Content

Grounding

Listening

Questioning

Empathising

Speaking

Negotiating

Proposing

Confronting

Preventing

Course Duration

One day

Certification

Certificate of Attendance

VISA MC


London: 020 8819 9561
Birmingham: 0121 374 0078
Bristol: 01172 230 014
Watford: 01923 51 00 20
Manchester: 0161 660 7660
Norwich: 01603 857 877
Glasgow: 0141 530 7710

All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres

Online Course


NPORS