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Customer Care for Supervisors

Introduction

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. Supervisors and first line Managers have a crucial role to play in making sure the best customer care practices are implemented. Practices which will protect company image and enhance customer loyalty and satisfaction.

Aims and Objectives

This development workshop will provide delegates with a clear understanding of the importance of customer care and the skills required to implement best practice.

The Course Covers

Who Should Attend

Supervisors and Managers who wish to improve their own 'Customer Care' skills and those of their staff.

Course Duration

Two days

Certification

Certificate of Attendance

VISA MC


London: 020 8819 9561
Birmingham: 0121 374 0078
Bristol: 01172 230 014
Watford: 01923 51 00 20
Manchester: 0161 660 7660
Norwich: 01603 857 877
Glasgow: 0141 530 7710

All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres

Online Course


NPORS